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Product warranty is a quality commitment assumed by JCN to customers and users of its products, in order to ensure their operation and/or the replacement of items that have material or manufacturing faults, during a specified period. . It is up to the JCN team to perform warranty service, analyze and replace defective items, provided they are used properly and have not been subjected to inadequate maintenance. It is also the responsibility of the team to forward warranty claims to the JCN factory. JCN Brasil has a Warranty Committee formed by trained professionals, who analyze and approve the reimbursement of warranty requests sent so that customers are not penalized for failures resulting from manufacturing and assembly problems of components that equip the JCN products. Warranty-related information is stored and processed to assist in resolving issues that occur most frequently in the field. ​

Our approach to quality is based on our founder's philosophy: I will never put my name on a product that does not have the best in me - Norberto Dias Junior Today, that philosophy continues to guide us. We are committed to quality in the work we do every day, in every part of our business. The JCN Quality Policy defines what quality means to us and affirms our commitment to providing superior quality products and services to our customers. The Differentiated Quality is what defines, characterizes and supports our brand. This is what sets us apart from the competition, contributing to a differentiated customer experience and providing value to our stakeholders, as well as satisfying applicable requirements. To provide Distinctive Quality, JCN employees. They must be committed to following and continually improving rigorous processes and disciplined system execution that align with our strategy and values.

Your privacy is important to us. It is JCN's policy to respect your privacy regarding any information we may collect from you on the JCN website, and other websites we own and operate. ​ We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used. ​ We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means ​​to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. ​ We do not share personally identifiable information publicly or with third parties, except as required by law. ​ Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. ​ You are free to decline our request for personal information, with the understanding that we may not be able to provide some of the services you require. ​ Continued use of our site will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us. ​ JCN Cookie Policy ​ What are cookies? ​ As is common practice with almost all professional websites, this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site's functionality. ​ How do we use cookies? ​ We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them, in case they are used ​​to provide a service you use. ​ Disable cookies ​ You can prevent cookies from being set by adjusting your browser settings (see your browser Help on how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the disabling of certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies. ​ Cookies We Set ​ Account related cookiesIf you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will generally be deleted when you log out of the system, however in some cases they may remain afterward to remember your website preferences when you log out. Cookies related to loginWe use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in. Cookies related to email newslettersThis site offers newsletter or email subscription services and cookies may be used ​​ to remember if you are already registered and whether to show certain valid notifications only for subscribed/unsubscribed users. Orders processing related cookiesThis website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. Research-related cookiesFrom time to time, we offer surveys and questionnaires to provide you with interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages. Forms-related cookiesWhen you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember user details for future correspondence. Site Preference CookiesTo provide you with a great experience on this website, we provide the functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences. ​ ​ Third Party Cookies ​ In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website. ​ This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions ​​on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit, so we can continue to produce compelling content. ​ For more information about Google Analytics cookies, see the official Google Analytics page. ​ Third-party analytics are used to track and measure usage of this site so that we can continue to produce compelling content. These cookies can track things like the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you. We periodically test new features and make subtle changes to the way the site presents itself. When we are still testing new features, these cookies may be used ​​ to ensure you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most . As we sell products, it's important for us to understand statistics about how many visitors to our site actually buy, and so this is the type of data these cookies will track. This is important to you as it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure you get the best possible price. The AdSense service we use to serve ads uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times a particular ad is shown to you.For more information about AdSense, see the official AdSense Privacy FAQs. We use advertisements to offset the costs of running this site and provide funding for future developments. The behavioral advertising cookies used by this site are designed to ensure that you provide the most relevant advertisements whenever possible, anonymously tracking your interests and featuring similar things that may be of interest to you. A number of partners advertise on our behalf and affiliate tracking cookies simply allow us to see whether our customers accessed the site through one of our partners' sites so that we can properly credit them and, where applicable, allow our affiliate partners offer any promotion they can provide you to make a purchase. ​ User Commitment ​ The user undertakes to make proper use of the contents and information that JCN offers on the website and with an enunciative, but not limiting character: ​ A) Not to engage in activities that are illegal or contrary to good faith and public order; B) Not to disseminate propaganda or content of a racist, xenophobic nature, games of today or chance, any type of illegal pornography, in support of terrorism or against human rights; C) Not to cause damage to the physical (hardware) and logical (software) systems of Cimag, its suppliers or third parties, to introduce or spread computer viruses or any other hardware or software systems that are capable of causing the aforementioned damages . ​ More information ​ Hopefully this is clear and, as mentioned earlier, if there's something you're not sure you need or not, it's generally safer to leave cookies enabled if it interacts with one of the features you use on our site. ​ This policy is effective from December/2021.

Deliveries made by JCN and partner sellers are made from Monday to Friday, from 8 am to 9 pm. ​ Delivery time is counted from the confirmation of payment on working days, that is, it does not include Saturdays, Sundays and holidays. ​ Deliveries may exceptionally occur on Saturdays, Sundays and holidays. ​ Please check the dimensions of the product and make sure they are suitable for the elevators, doors and corridors of the place of delivery, as we do not assemble, disassemble the product and/or doors and windows, transport by stairs or lifting from the outside of the building. ​ Our couriers make up to three delivery attempts at the specified location. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the protocol. ​ IMPORTANT: after the order is completed, it is not possible to change the delivery method, request advance payment or priority. All delivery times take into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the order status, our system automatically sends alert emails. That's why it's important to keep your email up-to-date when registering. ​ Situations in which delivery delays may occur ​ If there are three unsuccessful delivery attempts, the order will be returned to the Distribution Center. In order for a new attempt to be made, the address must be confirmed. The deadline for reshipping the product will be the same as that informed at the end of the order and counting from the confirmation of the address. Products purchased from partner sellers will be cancelled. ​ After the order is completed, it is possible to change the delivery address. If you have provided the wrong address, please contact customer service. ​ After canceling, update the delivery address in your registration. Contact the call center. IMPORTANT: for security reasons, under no circumstances do our operators change the delivery address or customer registration data. ​ If you have provided an incomplete address, please contact the customer service department and provide the missing data. ​ IMPORTANT: it will only be possible to add additional information such as block, floor, reference point. It is not allowed to change the street name or the building/house number, for example. ​ Natural and adverse factors: heavy rains, accidents or strikes in the region where the product should be delivered make it impossible for the carrier to arrive. ​

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